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Privacy Policy

Effective Date: 24 September 2026

1. Introduction

Welcome to DMRANK Technologies Pvt Ltd ("DMRANK", "Company", "we", "our", or "us").

DMRANK Technologies Pvt Ltd provides digital marketing, software, technology, automation, CRM, and SaaS-based business solutions through its websites, applications, platforms, and services, including services offered under different product or brand names operated by DMRANK.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

  • Visit or use our website, including www.dmrank.com;

  • Register for or use our SaaS products or services;

  • Create or manage an account;

  • Purchase or subscribe to our services;

  • Communicate with us;

  • Use our websites, applications, forms, CRM, marketing, automation, communication, or other software services; or

  • Otherwise interact with DMRANK.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by DMRANK through its websites, applications, SaaS platforms, forms, communications, and related services.

Our SaaS services may allow our business customers ("Customers", "Subscribers", or "Users") to collect and manage information relating to their own customers, leads, prospects, employees, or other contacts.

Where a DMRANK customer uses our SaaS platform to collect or manage personal information relating to its own customers or contacts, that customer is generally responsible for determining the purposes for which that information is collected and used and for providing appropriate privacy notices and obtaining any legally required permissions.

In such circumstances, DMRANK may process that information on behalf of the customer as a service provider or processor.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Account and Contact Information

This may include:

  • Name;

  • Email address;

  • Mobile or telephone number;

  • Company or business name;

  • Job title or designation;

  • Billing and business information;

  • Username and login information;

  • Information provided during registration or onboarding; and

  • Other information voluntarily provided by you.

B. Transaction and Subscription Information

When you purchase or subscribe to our services, we may collect information relating to:

  • Subscription plan;

  • Order or transaction information;

  • Billing information;

  • Payment status;

  • Invoice information;

  • Subscription start, renewal, cancellation, or expiry information.

Payments may be processed through third-party payment processors. DMRANK does not intend to directly store complete payment-card information where such information is processed by the relevant payment service provider.

C. Technical and Usage Information

We may automatically collect information such as:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Approximate location derived from technical information;

  • Referring URLs;

  • Pages or features accessed;

  • Date and time of access;

  • Login activity;

  • Usage information; and

  • Diagnostic, security, and performance information.

D. Customer-Provided Data

Our SaaS services may allow customers to upload or enter information relating to their own customers, leads, prospects, contacts, employees, or other individuals.

Such information may include names, telephone numbers, email addresses, business information, communication history, notes, appointments, enquiries, lead information, and other information entered by the customer.

DMRANK processes such information primarily to provide, maintain, secure, and support the relevant SaaS services and according to the customer's instructions and applicable agreements.

E. Communications

If you communicate with us by email, telephone, WhatsApp, forms, chat, or other communication channels, we may retain information relating to that communication for customer support, business administration, security, and service improvement.

4. How We Use Personal Information

We may use personal information for the following purposes:

  • To create and manage user accounts;

  • To provide SaaS and other services;

  • To process subscriptions, orders, invoices, and payments;

  • To provide customer support;

  • To communicate with you regarding your account or services;

  • To send service-related notifications;

  • To provide requested information;

  • To administer trials, subscriptions, renewals, cancellations, and account changes;

  • To maintain and improve our websites, applications, and services;

  • To monitor service performance and usage;

  • To detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized access;

  • To comply with applicable laws, regulations, legal processes, and governmental requests;

  • To enforce our agreements and protect our legal rights; and

  • Where permitted by applicable law, to send marketing and promotional communications.

Where required by applicable law, we will obtain appropriate consent or rely on another legally recognized basis for processing.

5. SaaS Customer Data

Our SaaS platform may be used by businesses to manage their own customer and lead information.

If you are a customer of a business that uses a DMRANK-powered SaaS service, that business may control how your personal information is collected and used.

For example, a business may use our platform to manage:

  • Leads;

  • Customer enquiries;

  • Sales opportunities;

  • Appointments;

  • Customer communications;

  • Marketing campaigns;

  • Customer service records; or

  • Other business-related information.

In these circumstances, your relationship regarding that information is primarily with the business that collected your information.

If you wish to access, correct, delete, or otherwise exercise rights regarding information held by one of our SaaS customers, you should generally contact that business first.

Where appropriate, DMRANK will assist its customer in responding to valid privacy or data-protection requests.

6. Third-Party Technology and Service Providers

To provide our services, we may use third-party technology and service providers for functions such as:

  • SaaS and CRM infrastructure;

  • Hosting and cloud services;

  • Payment processing;

  • Email delivery;

  • SMS and messaging;

  • WhatsApp and communication services;

  • Analytics;

  • Security;

  • Customer support;

  • Marketing automation;

  • Website and application functionality; and

  • Other services necessary to operate our business.

Our SaaS infrastructure may include technology provided by HighLevel/LeadConnector and its related service providers.

These providers may process information on our behalf or on behalf of our customers, depending on the service and the nature of the information being processed.

We select service providers appropriate to the services we provide and may require them to implement appropriate contractual, technical, and organizational safeguards.

HighLevel states that, where its platform processes customer data on behalf of its customers, HighLevel acts as a data processor and its customers remain responsible for their own legal basis and privacy obligations.

7. Payment Processing

Payments for DMRANK services may be processed through third-party payment providers.

Depending on the payment method used, payment providers may collect and process payment information in accordance with their own privacy policies and terms.

We may receive information such as:

  • Payment status;

  • Transaction reference;

  • Amount paid;

  • Subscription information;

  • Invoice information; and

  • Limited payment-related information necessary for reconciliation and customer support.

We do not intentionally store complete credit-card numbers or other sensitive payment credentials on our own systems where the payment provider handles such information.

8. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate our websites and services;

  • Maintain sessions and login functionality;

  • Remember preferences;

  • Understand website usage;

  • Measure performance;

  • Improve user experience;

  • Detect security issues; and

  • Support marketing and analytics activities where permitted.

Third-party services used on our website may also place cookies or similar technologies.

You may control or restrict cookies through your browser settings and, where available, through our cookie-consent controls.

Disabling certain cookies may affect the functionality of some services.

9. Marketing Communications

Where permitted by applicable law, we may send information regarding:

  • Products and services;

  • New features;

  • Offers;

  • Events;

  • Updates;

  • Educational content; and

  • Other business communications.

You may opt out of promotional communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Service and transactional communications may still be sent when necessary to operate your account or provide services.

10. WhatsApp, SMS, Email and Other Communications

Our services may provide communication functionality through third-party platforms, including email, SMS, WhatsApp, telephone, social media, and other communication services.

Where you use our SaaS platform to communicate with your own customers or contacts, you are responsible for ensuring that your communications comply with applicable laws, platform requirements, consent requirements, and applicable messaging rules.

DMRANK does not authorize customers to use its services for unlawful, deceptive, unsolicited, abusive, or prohibited communications.

11. Data Sharing and Disclosure

We do not sell your personal information as a standalone commercial product.

We may disclose personal information to:

Service Providers

Third-party providers that help us operate our business and deliver our services.

Business Customers

Where information has been collected or submitted through a business using our SaaS services, information may be accessible to that business and its authorized users in accordance with its use of the service.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to lawful requests;

  • Comply with court orders or legal processes;

  • Protect our rights or property;

  • Investigate fraud or security incidents; or

  • Protect the safety of users or others.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.

12. International Data Processing

Some third-party service providers used by DMRANK or our SaaS infrastructure may process or store information outside India.

Where personal information is transferred internationally, we will seek to do so in accordance with applicable data-protection and privacy requirements and appropriate contractual or other safeguards where required.

Because third-party infrastructure may be involved in providing SaaS services, customers should also review the applicable agreements, privacy documentation, and data-processing terms of the relevant third-party providers.

13. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

These measures may include:

  • Access controls;

  • Authentication mechanisms;

  • Role-based permissions;

  • Encryption where appropriate;

  • Monitoring and logging;

  • Security controls;

  • Backups and recovery procedures; and

  • Security and operational practices appropriate to the services provided.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services;

  • Maintaining accounts;

  • Meeting contractual obligations;

  • Resolving disputes;

  • Maintaining business and transaction records;

  • Complying with legal obligations;

  • Preventing fraud and abuse; and

  • Enforcing agreements.

The retention period may vary depending on the type of information and the purpose for which it is processed.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, contractual, and operational requirements.

For SaaS customer data, retention and deletion may also be governed by the applicable customer agreement and the requirements of the underlying SaaS provider.

15. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

  • Requesting access to personal information;

  • Requesting correction of inaccurate information;

  • Requesting deletion where legally applicable;

  • Withdrawing consent where consent is the basis for processing;

  • Opting out of marketing communications;

  • Requesting information about how your personal information is processed; and

  • Raising a privacy-related complaint or concern.

Where applicable law gives you these rights, we will process your request in accordance with the applicable legal requirements.

Under India's Digital Personal Data Protection framework, consent is required to be informed and specific where consent is the applicable basis, and individuals may have rights concerning withdrawal of consent and other matters.

16. Requests Regarding SaaS Customer Data

If your personal information is held by a business that uses our SaaS platform, please contact that business directly in the first instance.

For example, if you submitted your information to an automobile dealer, marketing agency, business, or other organization that uses our platform, that organization may be the party responsible for determining why your information was collected and how it is used.

DMRANK may assist the relevant customer in responding to a valid request where required.

17. Children's Privacy

Our services are intended primarily for businesses and general users and are not directed specifically toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

18. Third-Party Websites and Services

Our websites and services may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services;

  • Technology;

  • Legal or regulatory requirements;

  • Business practices; or

  • Privacy practices.

When we make changes, we will update the "Effective Date" displayed at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice regarding material changes.

20. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

DMRANK Technologies Pvt Ltd

Website: www.dmrank.com
Email: support@dmrank.com
Phone: +91 9607472472

For privacy-related requests, please provide sufficient information for us to identify the relevant account, transaction, or service, where applicable.

21. Consent and Acceptance

By using our website or services, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate mechanism.

Nothing in this Privacy Policy limits any rights available to you under applicable data-protection or privacy laws.

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